What is a homeowners association?

A homeowners association, also known as a Common Interest Development (CID), is the non-profit entity under which community governance structure is established and operated. Associations are established with the intent of protecting the community assets instituting prudent physical and financial maintenance practices. Decisions concerning association operations are made by a volunteer Board of Directors elected by the community residents during the annual membership meeting.

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What is the role of the managing agent?

As the Board of Directors is comprised of volunteers, it is generally a good idea as fiduciary for an entire group of homeowners to hire a managing agent specializing in homeowners association operations. Professional management firms possess knowledge of changing legislation affecting non-profit corporations and understand fiscal as well as physical management requirements of these entities. The scope of services provided by a managing agent will vary based on the needs of each homeowner association. Contractual management duties may include preparation of financial statements, collection of dues, coordination with maintenance vendors, bid and proposal acquisition.

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Do I have to belong to the Sancerre at Newport Ridge Maintenance Association and pay the monthly assessment?

All persons owning a unit or lot within the Sancerre community automatically become a member of the sub-association, Sancerre at Newport Ridge Maintenance Association and the master community, Newport Ridge Master Community, and are required to pay the monthly assessments. Non-payment could result in a lien against the home.

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What does the monthly assessment pay for?

The monthly dues assessment covers the operation, maintenance and repairs for which the Association is obligated, per the Covenants, Conditions and Restrictions(CC&R's). Items such as insurance, taxes, water, electricity, landscaping services, street sweeping, janitorial and even pest control are just a few of the items covered by dues. Dues also cover the funding of reserves which are applied to future repair or replacement of major components for which the Association is responsible, such as roofing, painting, and street repair in a condominium development. A budget summary is mailed to each homeowner on an annual basis outlining where dues are spent.

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Where do I send my dues check?

Please make all checks payable to Sancerre at Newport Ridge Maintenance Association and mail to c/o: Keystone Pacific Property Management at P.O. Box 15325, Santa Ana, CA 92735.

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I lost my pool key. How do I obtain a new pool key?

Pool keys are $75.00 each. To obtain a new pool key, please send your request in writing either via postal mail or an e-mail to your community manager. As a recommendation, you may put an address tag on your pool keys in case it gets lost.

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How do I obtain a transmitter for the gate?

Transmitters are $50.00 each. To obtain a transmitter, please send your request in writing either via postal mail or an e-mail to your community manager.

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How do I update/change my info. for gate access?

Names are updated at the gate intercom upon written request. To update or change your information for gate access, please send your request in writing either via postal mail or an e-mail to your community manager.

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Can I pay my Association dues electronically?

Yes! Keystone Pacific Property Management has an ACH program where we debit your checking or savings account the second business day of each month. If you're interested, please fill out the Automated Payment Form today and then submit the form to management. Save money and time!

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How can I report a non-compliance or violation?

Report a violation by completing the Non-Compliance/Violation Form and then submit the report to management. Please be sure to list in detailed: the Association name, nature of the non-compliance, dates and time (if applicable), property area in non-compliance, and the best method to contact you.

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I'm having problems logging into my online billing account. Who do I need to contact?

If you have forgotten your password or your account number, please click here to retrieve your account info.

If you are experiencing technical issues with the account online website or have additional questions about this service or regarding your account number and password, please contact Customer Care at (949) 833-2600 or via email at customercare@keystonepacific.com.

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What day is trash picked up in the community?

Trash is picked up on Thursday. Trash days are affected by holidays. If any of the holidays below occur during the week, your trash day is moved back one business day. For example, Labor Day falls on a Monday; therefore, your trash day will now be on Friday. If you have any questions, please contact Management.

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I can't log into the secured areas of the website. What do I need to do?

Login Information

  • To log in to your community website, please register on The KPPM Connection page under "First Time Registration". To be redirected to The KPPM Connection page, please click here. In order to login, please have your billing statement readily available. Once you have registered, please go to “Account Login” to set your unique log-in using your email address and a password of choosing.

Forgot password?

  • Please click here to obtain your password via e-mail. In order for the system to e-mail your password, the e-mail that you enter must match our records.

Still not able to log in?

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